Shipping Information

INTRODUCTION

Kiyoni offers free shipping on all purchases to Europe, USA and Canada. We strive to have your order delivered to you in perfect condition and in the shortest possible timeframe. Your order will be insured by us while in transit until it is delivered to you. Once you have purchased your item we will email you a tracking number so you can follow your order until it reaches your destination.

DISPATCH AND SHIPPING

We aim to dispatch your order within 2 to 3 days, and we operate Monday to Friday and not on public holidays.

INSURANCE

We insure each order for the period it is in transit until it is delivered to the delivery address you have specified. Once the order reaches you, we will require a signature for the goods delivered, to ensure the product has been delivered to the correct recipient.

DUTIES & TAXES

We operate on a DDU (Delivered Duty Unpaid) basis, which means it’s important to note that recipients of products ordered from a location outside Europe will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Duties and taxes are not included in the prices listed on our website.

CONTACTING US

If you need any help when ordering, have a question about your purchase or wish to offer us any feedback about Kiyoni, please email us between the office hours of 10am and 5.30pm GMT Monday to Friday.