Shipping Information

INTRODUCTION

Kiyoni offers free shipping on all purchases to Europe and UK. We currently do not ship to the U.S. We strive to have your order delivered to you in perfect condition and in the shortest possible timeframe. If you require insurance cover please let us know so that we can give you a price on this. Once you have purchased your item we will email you a tracking number so you can follow your order until it reaches your destination.

DISPATCH AND SHIPPING

As each item is individually handmade, to order, we aim to dispatch your order within 4 to 5 days. Please be patient!  We operate Monday to Friday and not on public holidays.

 

DUTIES & TAXES

We operate on a DDU (Delivered Duty Unpaid) basis, which means it’s important to note that recipients of products ordered from a location outside Europe will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Duties and taxes are not included in the prices listed on our website.

CONTACTING US

If you need any help when ordering, have a question about your purchase or wish to offer us any feedback about Kiyoni, please email us between the office hours of 10am and 5.30pm GMT Monday to Friday.