RETURNS & EXCHANGE
Customer satisfaction is our top priority, and Kiyoni wants to ensure your complete satisfaction with your purchase. While we hope that you are delighted with your order, if you are not perfectly happy with the item you purchased we will gladly offer you a full refund or exchange.
All orders need a Return Merchandise Authorization (RMA) code. To obtain an RMA code, simply email us with your name, order number, and items you’ll be returning within 14 days from the date you received your order to inform us of your intention to exchange or refund your item.
To return your purchased item please contact us at firstname.lastname@example.org
Please follow the steps below to ensure we can proceed with your request as quickly as possible:
- All returns should be sent back to our showroom.
- The item(s) should be returned unworn and in perfect condition, with all Kiyoni tags still attached.
- Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
- The cost of returning the item to us is your responsibility.
- The item will remain your responsibility until it reaches us. For your own interest, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Returns outside the 14 day window may be accepted only at our discretion.
- All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred, within twenty working days of receipt of the returned items. With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.
- Shipping and handling charges, as well as duties and fees, are not refundable.
If you received an item from Kiyoni as a gift you can exchange it for another item of the same value or more. The difference in cost, additional shipping, taxes and import duties, and any additional charges which may incur as a result of exchange must be incurred by you.
Items purchased on sale are FINAL SALE only.